Please complete the form below and submit a request for your breakage deposit refund AFTER check out.

Deposit Refund Requests are processed after the property owner confirms no damages and/or breakages during your stay. Fines issued during your stay will also be taken into account.

Kindly Note: Refunds can take seven (7) to fourteen (14) working days to process from date of request

Why Do I have to Send you my Banking/Card Details?

When you pay via EFT or Debit/Credit Card we cannot see any of your banking/card details. Please ensure the same card details are used as the one used to make payment

NB: Please ensure the Banking/Card Details You enter below are correct before submitting the form. Zimbali Bookings will not be held responsible for refunds made to incorrect banking details. Refunds on accommodation will be done less a 2% handling fee

Deposit Refund Form