Extenuating Circumstances Policy

Extenuating circumstances policy and the Coronavirus (COVID-19)

As of the 23rd of March 2020 the President of the Republic has implemented a national lockdown to curb the rise in infections of COVID-19 amongst the population.

We have, as a result, updated our Extenuating Circumstances Policy for guests who already have confirmed bookings with us.

As the President has urged the people of South Africa to stand together during these challenging times we also must be socially responsible to our guests which is why we are not enforcing a “force majeure” policy on our guests.

The management of Zimbali Bookings have taken the decision to hold the monies paid towards your stay in credit which can be redeemed by 30 November 2020.

Once the national lockdown is lifted and the pandemic is under control you may choose other available dates to travel and redeem your credit.

The credit is transferable to guests other than the original guests should you instruct us to do so in writing.

Please note: should the amount for the new reservation be greater than the credit amount, you will be required to settle the difference. This credit only applies to self-catering options in Zimbali.

We value your business greatly and would like to thank you for your understanding and support.

If you have any questions relating to this, please do not hesitate to contact us by replying to this email or calling us on 031 536 8151.

NB: Zimbali Bookings reserves the right to update this policy as the government announces measures to deal with the COVID-19 Pandemic